Safety & Policy | TravalPass

SAFETY TIPS & POLICY CENTER

Our Commitment:

We take the safety, security and well-being of our users very seriously. As the world’s most popular app for meeting new people, we take pride in connecting millions of people every day. While a relatively small percentage of these matches have led to users falling victim to criminal activity, we firmly believe any incident of misconduct or criminal behavior is one too many.

We are continuously exploring new updates, partnerships and technologies to enhance and inform our safety efforts while fostering a respectful environment for meeting new people. Information about our safety tools and practices can be found below. Whether you’re in Santa Monica, São Paulo or Seoul - our goal remains the same: a safe and positive experience for users on our platform.

Our Safety Tools:

We utilize a network of industry-leading automated and manual moderation and review tools, systems and processes - and invest significant resources - to prevent, monitor and remove inappropriate behavior (impersonation, harassment and more) from our app.

These tools include automatic scans of profiles for red-flag language and images; manual reviews of suspicious profiles, activity, and user generated reports; shadow-banning suspicious accounts; as well as blocking of email addresses, phone numbers, IP addresses and other identifiers associated with bad actors.

We have a zero-tolerance policy on harassment and encourage our community to report any instance of misconduct and/or anyone who violates our Community Guidelines or Terms of Use, via the self-reporting tool featured on all TravalPass profiles or by contacting our team online. In the event that we receive such a report, our dedicated community team takes appropriate measures, which may include removing the content, banning the user, or notifying the appropriate law enforcement resources.

We are constantly evaluating and refining our processes, and will always work with law enforcement, where possible, to protect our users.

Response to Reports of Assault:

TravalPass users can easily report instances of abuse or assault in-app or online. We strongly encourage any user who believes they have been a victim of a crime to report it to law enforcement. Our team works to promptly investigate reported crimes, assess and take appropriate action, and fully cooperates with law enforcement in any investigation.

When a user reports an assault to TravalPass, we attempt to identify the alleged perpetrator and block the associated account. The incident is then reported to Match Group’s centralized safety repository and checked across our various brands to see if the user has other accounts on other platforms. If any are found, they are blocked as well.

User Education:

We offer safety tips, both online and via the app, to educate and empower users to make smart and safe choices while interacting on TravalPass.

Government Relations and Legislative Work:

We understand that it’s our responsibility to play a role in defining the standards for the entire industry - which is why we support Match Group’s efforts to work closely with legislators and regulators across the world to define and pass new safety-focused laws that can help make both our users and those on other tech platforms safe. Our team is actively working with several States to promote legislation to help combat catfishing. For more information, please visit here.

We welcome the opportunity to work with governments around the world to make the Internet a safer place for everyone.

Fraud:

We take the issue of fraud very seriously at TravalPass. We have a zero-tolerance policy on predatory behavior of any kind. We have a dedicated fraud team that utilizes a network of industry leading technology that scans for fraud and reviews each and every member profile for red flag language, and conducts manual reviews of suspicious profiles, activity, and user generated reports. Ultimately, no one, whether they met on TravalPass or not, should ever send money to someone they haven't met in person. In addition, we encourage our members to report any individual who has requested financial information via our self reporting tool. Those two steps will greatly assist in stopping almost every scam in its tracks and help protect the next potential victim.

Data Privacy and Platform Security:

Our users’ privacy is a top priority at TravalPass, and we work diligently to ensure that we go above and beyond applicable privacy laws and industry standards. We know that your time on the app is a private matter and have strict policies and technical systems in place, including encryption for user photos and messages and tools that restrict employee access to user communications and other user data. When it comes to TravalPass users’ data, our sole mandate is keeping our users safe and their data private.

Unlike other social apps, our business model is focused on providing users with premium features, including in-app upgrades and subscriptions, to enhance their experience on our app. We do not sell data to third parties or depend on advertising to maintain or grow our business. Your data is yours. As such, users can request a copy of their data at any time. The most up-to-date information on our data practices is always available to the general public through our Privacy Policy, which can be also accessed through our app.

Additionally, we are constantly improving our defenses in the battle against those with malicious intent. However, we do not discuss any specific security tools we use or enhancements we may implement to best protect our users and avoid tipping off any would-be offenders.

Additional Policies and Information:

Our fundamental goal is to introduce our community of users to new people. And while this is a lot of fun, it’s important to remember that there are Community Guidelines that our users must abide by to help make TravalPass the best app for meeting new people.

We encourage our users to report any instance of bad behavior on or off our platform. Reporting a user for inappropriate conduct is straightforward and easy to do. Users can report another user by emailing: support.mundo@mundoiq.com

Below are more details about some of our policies that we have implemented to keep TravalPass more safe.

Dedication to Inclusion:

No matter your gender identity, sexual orientation, ethnicity, or background, TravalPass welcomes you. We strive to make TravalPass the most inclusive platform for meeting new people and have worked closely with organizations around the world to constantly improve our practices.

Harassment:

We have a zero-tolerance policy for harassment on our platform. We encourage all users to report any unacceptable behavior so that the community team can investigate and take appropriate action.

Underage Usage:

TravalPass is for users 18+, and we work hard to vigilantly maintain an adults only community. We utilize a network of industry-leading automated and manual moderation and review tools, systems and processes - and invest significant resources - to prevent and remove minors from our app.

These tools may include automatic scans of profiles for red-flag language and images, manual reviews of suspicious profiles, activity, and user generated reports, as well as blocking email addresses, phone numbers and other identifiers associated with underage users trying to circumvent these restrictions. We also depend on our users to report any profiles that may depict a minor, so that we can investigate and remove, accordingly.

We do not want minors on TravalPass. Period.

Solicitation/Prostitution:

Solicitation of any kind - whether attempting to buy or sell - is against our Terms of Use. If a user encounters a profile violating our terms, we encourage them to report via the self-reporting tool featured on all TravalPass profiles or online. Making such a report allows our dedicated community team to take appropriate measures, which may include removing the profile or banning the user.

Illegal Substances:

Profiles (or TravalPass users) promoting illegal substances violate our Terms of Use and we have a system in place to remove these profiles from the app. If a user encounters a profile violating our terms, we encourage them to report it in within the app.

Resources for Support, Advice, or Assistance:

In case of emergency, call 911 (U.S. or Canada) or your local law enforcement agency.

Rape, Abuse and Incest National Network (RAINN) Hotline

1-800-656-HOPE (4673) I www.rainn.org

Planned Parenthood

1-800-230-7526 I www.plannedparenthood.org

National Domestic Violence Hotline

1-800-799-SAFE (7233) or 1-800-787-3224 I www.thehotline.org

National Human Trafficking Hotline

1-888-272-7888 or text 233733 I www.humantraffickinghotline.org

National Sexual Violence Resource Center

-1-877-739-3895 I www.nsvrc.org

National Center for Missing & Exploited Children

1-800-THE-LOST (843-5678) I www.cybertipline.com

Cyber Civil Rights Initiative

1-844-878-2274 I www.cybercivilrights.org

FBI Internet Crime Complaint Center

www.ic3.gov

Safety Tips:

Meeting new people is exciting, but you should always be cautious when interacting with someone you don’t know. Use your best judgment and put your safety first, whether you are exchanging initial messages or meeting in person. While you can’t control the actions of others, there are things you can do to help you stay safe during your TravalPass experience.

Online Safety:

Never Send Money or Share Financial Information

Never send money, especially over wire transfer, even if the person claims to be in an emergency. Wiring money is like sending cash — it’s nearly impossible to reverse the transaction or trace where the money went. Never share information that could be used to access your financial accounts. If another user asks you for money, report it to us immediately.

For tips on avoiding romance scams, check out some advice from the U.S Federal Trade Commission on the FTC website.

Protect Your Personal Information

Never share personal information, such as your social security number, home or work address, or details about your daily routine (e.g., that you go to a certain gym every Monday) with people you don’t know. If you are a parent, limit the information that you share about your children on your profile and in early communications. Avoid sharing details such as your children’s names, where they go to school, or their ages or genders.

Stay on the Platform

Keep conversations on the TravalPass platform while you’re getting to know someone. Users with bad intentions often try to move the conversation to text, messaging apps, email, or phone right away.

Be Wary of Long Distance and Overseas Connections

Watch out for scammers who claim to be from your country but stuck somewhere else, especially if they ask for financial help to return home. Be wary of anyone who will not meet in person or talk on a phone/video call—they may not be who they say they are. If someone is avoiding your questions or pushing for a serious relationship without meeting or getting to know you first — that’s a red flag.

Report All Suspicious and Offensive Behavior

You know when someone’s crossed the line and when they do, we want to know about it. Block and report anyone that violates our terms. Here are some examples of violations:

Requests for money or donations
Underage users
Harassment, threats, and offensive messages
Inappropriate or harmful behavior during or after meeting in person
Fraudulent profiles
Spam or solicitation including links to commercial websites or attempts to sell products or services

You can report any concerns about suspicious behavior by emailing support.mundo@mundoiq.comFor more information, check out our Community Guidelines.

Protect Your Account

Be sure to pick a strong password, and always be careful when logging into your account from a public or shared computer. TravalPass will never send you an email asking for your username and password information — if you receive an email asking for account information, report it immediately.

Meeting in Person:

Don’t Be In A Rush

Take your time and get to know the other person before agreeing to meet or chat off TravalPass. Don’t be afraid to ask questions to screen for any red flags or personal dealbreakers. A phone or video call can be a useful screening tool before meeting.

Meet in Public and Stay in Public

Meet for the first few times in a populated, public place — never at your home, your buddy’s home, or any other private location. If your buddy pressures you to go to a private location, end the trip.

Tell Friends and Family About Your Plans

Tell a friend or family member of your plans, including when and where you’re going. Have your cell phone charged and with you at all times.

Be in Control of Your Transportation

We want you to be in control of how you get to and from your trip so that you can leave whenever you want. If you’re driving yourself, it’s a good idea to have a backup plan such as a ride-share app or a friend to pick you up.

Know Your Limits

Be aware of the effects of drugs or alcohol on you specifically — they can impair your judgment and your alertness. If your buddy tries to pressure you to use drugs or drink more than you’re comfortable with, hold your ground and end the date.

Don’t Leave Drinks or Personal Items Unattended

Know where your drink comes from and know where it is at all times — only accept drinks poured or served directly from the bartender or server. Many substances that are slipped into drinks to facilitate sexual assault are odorless, colorless, and tasteless. Also, keep your phone, purse, wallet, and anything containing personal information on you at all times.

If You Feel Uncomfortable, Leave

It’s okay to end the trip early if you’re feeling uncomfortable. In fact, it’s encouraged. And if your instincts are telling you something is off or you feel unsafe, ask the bartender or server for help.

LGBTQ+ Travel:

Be careful while traveling

We recognize and believe in the importance of being inclusive of all gender identities and sexual orientations, but the reality is this: nowhere in the world is without potential risk, and some countries have specific laws that target LGBTQ+ people.

Check out the laws around you when you travel to a new place and research what types of legal protection, if any, are available to you based on sexual orientation. In the event that you’re in unsafe territory, we suggest toggling off “Show me on TravalPass” which you can find under the settings page.

If you have added a sexual orientation to your profile and choose to be shown on TravalPass, we will hide your sexual orientation from your profile until you leave that area.

It’s important to exercise extra caution if you choose to connect with new people in these countries - as some law enforcement have been known to use dating apps as tools for potential entrapment. Some countries have also recently introduced laws that criminalize communications between individuals on same-sex dating applications or websites and even aggravate penalties if that communication leads to sexual encounters.

Visit ILGA World to see the latest sexual orientation laws by country, and consider donating to support their research.

Source: ILGA World, Updated March 2019

Resources for Help, Support, or Advice:

Remember — even if you follow these tips, no method of risk reduction is perfect. If you have a negative experience, please know that it is not your fault and help is available. Report any incidents TravalPass, and consider reaching out to one of the resources below. If you feel you are in immediate danger or need emergency assistance, call 911 (U.S. or Canada) or your local law enforcement agency.

RAINN’s National Sexual Assault Hotline

1-800-656-HOPE (4673) | online.rainn.org | www.rainn.org

Planned Parenthood

1-800-230-7526 | www.plannedparenthood.org

National Domestic Violence Hotline

1-800-799-SAFE (7233) or 1-800-787-3224 | www.thehotline.org

National Human Trafficking Hotline

1-888-373-7888 or text 233733 | www.humantraffickinghotline.org

National Sexual Violence Resource Center

1-877-739-3895 | www.nsvrc.org

National Center for Missing & Exploited Children

1-800-THE-LOST (843-5678) | www.cybertipline.com